Application Process

Here you'll find everything you need to know about how to start your career within DHL.

We want your application to have the best chance of success. So we’ve outlined the application process, given you tips on how to write a memorable application and answered commonly asked questions about applying for a job with us.

Application Process

The exact application process you experience will depend on a number of factors: the role, the location and the division or business area. Having said that, the aim of the process is the same: to get to know each other better. So while we can’t tell you every single step you’ll go through, we can give you a rough idea of what to expect.

  • Online Application
  • Video Interview
  • Face to Face Interview
  • Personal Interview
  • Assessment Centre
  • Onboarding

Online Application

The best place to search for jobs is online. Once you’ve found a role you’re interested in, click ‘Apply’. You’ll then be able to fill out your application and upload any relevant documents, such as your CV.

As soon as you submit your application, you should receive an automatic email from us confirming that we have received it. We’ll then review your application to see if your skills and qualifications fit the role.

Depending on the position you applied for, the next steps can be a Telephone interview, a personal interview or an invite to an assessment centre (or a combination of it).

Video Interview

The video interview is not a live interview but instead you will record your answers using a camera. You are able to use either your mobile, tablet or laptop and can complete this at a time which is convenient for you. Even though this is not a live interview, you should treat it as such as the Hiring Manager will be playing the videos back to observe your responses. This is approach is popular with our emerging talent programs.

Face to Face Interview

Assuming all goes well during the telephone/video interview, we’ll invite you to a face to face interview with HR and/or the hiring manager. This will be an opportunity to talk more in-depth about your skills and experience and to show us your personality.

Personal Interview

Assuming all goes well during the telephone interview, we’ll invite you to a personal interview with HR and/or the hiring manager. This will be an opportunity to talk more in-depth about your skills and experience and to show us your personality.

Assessment Centre

Impress us during the interviews and we’ll invite you for some positions to our assessment centre. Each assessment centre is different, but you can expect various practical challenges and team exercises. You’ll also have the chance to meet fellow applicants and senior leaders from our business.


The final stage of the application process is onboarding. This includes filling out some documents and signing your contract. We’ll also send you additional information to help you prepare for your first day – and what we hope will be the start of an amazing journey with DHL.

Tips for Writing the Perfect Application

Your application is vital to any new career move. Along with your cover letter and letters of recommendation, it’s the only thing your potential employer knows about you. So it’s important to get it right.

Every application should meet three requirements: being orderly, well-structured and complete. If you really want it to stand out, it should also be personal.

  • Orderly: Check what you write for any spelling or grammatical mistakes. Once you’ve checked it, check it again.
  • Well structured: Your cover letter should provide important information, concisely. Which position are you applying for? Why are you interested in the job? What makes you especially qualified?
  • Complete: Your application should include all documents required in the job description, in most cases a cover letter, a CV and relevant letters of recommendation.
  • Personal: Mentioning your hobbies and personal interests on your CV is a great way for us to get a better sense of who you are.

What to Expect During a Job Interview

To help you prepare for your interview, here’s a look at what you can expect, of course depending on the role you applied for.

  • The interview will usually last between 30 and 60 minutes. In most cases, an employee from the department you applied to will be present, along with someone from HR.
  • In most cases we’ll start by asking questions about your CV. You’ll have the chance to describe in detail the stages of your career that have been most important to your development.
  • We’ll then ask specific questions about your professional experience, such as: what were your responsibilities and what did you enjoy about them? What are your strengths? In what ways could you improve? Why you are especially qualified for the role?
  • Finally, we’ll ask about your current situation. Why you are looking to move, how you can contribute to our success right now, any preferences you have within DHL, etc… Anything that will allow us to figure out whether this is the right role for you!